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The only thing that matters bringing the power of the customer into the center of your business
Tipo de material:
Texto Estados Unidos de América : HarperBusiness 1992Descripción: xii, 240 pISBN: - 0-88730-541-5
- 658.834 Al151
Recursos en línea:
Contenidos:
Customer centering: The new quality imperative -- Mindsets and malfunctions: Manufacturing thinking and dinosaur logic -- Parading lost, Parading found: New thinking about quality -- Creating customer value: How the best do it -- The spirit of service: The source of "The force" -- The psyche of your customer: Finding the "Invisible truth" -- Quality and business strategy: Creating new rules for the game -- Empowering people with knowledge: Winning the hearts, minds, and hands -- Process improvement: Doing better with less -- Keeping score, scoring points, & pointing the way -- Your change management strategy: Getting it right.
| Imagen de cubierta | Tipo de ítem | Biblioteca actual | Biblioteca de origen | Colección | Ubicación en estantería | Signatura topográfica | Materiales especificados | Info Vol | URL | Copia número | Estado | Notas | Fecha de vencimiento | Código de barras | Reserva de ítems | Prioridad de la cola de reserva de ejemplar | Reservas para cursos | |
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Libro
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Biblioteca Rafael Escandón Hernández - UNAC - Medellín Sala principal de colecciones - Primer piso - Medellín | General | 658.834 Al151 (Navegar estantería(Abre debajo)) | Ejemplar 1 | Disponible | 51406 |
Incluye índice
Customer centering: The new quality imperative -- Mindsets and malfunctions: Manufacturing thinking and dinosaur logic -- Parading lost, Parading found: New thinking about quality -- Creating customer value: How the best do it -- The spirit of service: The source of "The force" -- The psyche of your customer: Finding the "Invisible truth" -- Quality and business strategy: Creating new rules for the game -- Empowering people with knowledge: Winning the hearts, minds, and hands -- Process improvement: Doing better with less -- Keeping score, scoring points, & pointing the way -- Your change management strategy: Getting it right.
