@book{45806,
	author = {Albrecht, Karl and Zemke, Ron},
	title = {Gerencia del servicio},
	publisher = {3R Editores},
	year = {2000},
	series = {Temas gerenciales},
	address = {Colombia :},
	note = {Incluye bibliografía e índice [<ENTER>]Título original: Service America-Doing Business in the New economy}
}