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  <titleInfo>
    <title>Fidelizando clientes</title>
    <subTitle>detectar y mantener al cliente leal</subTitle>
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  <name type="personal">
    <namePart>Martínez Ribes, Josep María</namePart>
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  <name type="personal">
    <namePart>Borja Sole, Luis de</namePart>
    <role>
      <roleTerm type="text">coaut.</roleTerm>
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  </name>
  <name type="personal">
    <namePart>Carvajal, Patricia</namePart>
    <role>
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    <extent>176 p.</extent>
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  <tableOfContents>Lealtad. El cliente fiel -- La lealtad y la base de datos de marketing -- Modelos y bases de segmentación.</tableOfContents>
  <note>Incluye bibliografía</note>
  <subject>
    <topic>Mercadeo</topic>
    <topic>Investigaciones</topic>
    <topic>Toma de decisiones</topic>
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  <classification authority="ddc">658.812 M385</classification>
  <identifier type="isbn">84-8088-342-1</identifier>
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